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Frequently Asked Questions

How do I care For My Lenses?
While all lenses From FamilyEglasses.com have scratch resistant coating, that does not mean they are scratch proof ( none are )Micro fiber clothes or approved lenses cleaning products should only be used. Abrasive fabrics or strong chemicals can damage or possibly ruin your eyewear. Eyewear should never be ran under water which can cause rust. Perspiration or other debris can be removed with a damp cloth.
How do I get my lenses prescription from my eye Doctor?
A patient is always entitled to all records from the examining Doctor It is the Law. After every eye exam the doctor should release a copy of your eyeglasses prescription. If for some reason you never received a written prescription contact the doctor office to make arrangement to obtain the prescription, or contact Family Eyeglasses.com and we’ll make arrangement with your permission to obtain your prescription.
How can I be sure my eyeglasses prescription is correct?
Family Eyeglasses.com Has qualified eye care associates including Optometrists and licensed Opticians monitoring your eyewear at all times. All prescriptions eyewear passes through a five point inspection process to make sure all aspects of the order have been filled and pass standard optical guidelines
If I am not happy with my glasses what can I do?
At FamilyEglasses.com we want you to be completely satisfied with your purchase. Our return and exchange are in place to make sure we get you exactly what you want and need.
How do I track my order?
When we ship your order, you will receive an email with your shipper tracking number. Simply go to home page click on order tracking tab and follow instruction.